Privacy Policy

1. Who is responsible for your information?

Onkagu Inc., based in Québec, Canada, is responsible for the personal information processed for Onkagu services. To contact the person responsible for privacy, exercise your rights or report a privacy incident, email support@onkagu.com.

2. What we process and why

We process account identifiers and contact details needed for sign-in, support and billing; the ideas, instructions, references, images, audio and video you choose to provide; and the storyboards, results and continuity information needed to make and resume your films.

Operation identifiers, status, timestamps, costs, quotas and error codes help us carry out requests, track payments, prevent abuse and investigate incidents. Records of permissions and withdrawals let us apply your choices. Stripe processes full payment card numbers.

3. Your agent and its memory

The connector sends information needed for your current request. When an agent creates an image or video, it receives the instructions and references relevant to that shot. The information sent may appear in the agent’s conversation and is subject to that platform’s rules.

Onkagu does not request your agent’s personal memory, system instructions, unrelated conversations or personal files. Connecting an agent does not authorize access to those materials. Connector instructions cover only how the connector works and must not override your agent’s rules.

We do not use data received through the Muse connector, or information derived from it, to train models. Consent to a quality review does not authorize model training. Please also review Muse’s and other providers’ own settings and commitments.

4. Support and quality reviews

Technical diagnostics help us operate the service. Sharing creative content with support for troubleshooting or quality review requires a separate permission in your Onkagu permissions. You choose the project, accessible items, purpose and duration of 1 to 30 days. Consent is unchecked by default.

You can withdraw this permission in the same place. Access by authorized support staff is logged and visible in your account. Withdrawal blocks future access; it cannot remove information that was already viewed or downloaded.

5. Service providers and transfers

Depending on the feature and model you use, processing may involve Clerk for authentication, Stripe for payments, Vercel and Render for computing, Cloudflare R2 for media storage, and our PostgreSQL database host. Generation and analysis features may send the information they need to Anthropic, OpenAI, DeepSeek, Fal, Agnes, Wavespeed or ElevenLabs. Local processing runs on the configured device or worker.

Providers may process information outside Québec or Canada. The location and terms depend on the provider and service you select. Contact us to ask which providers handled your request. We do not sell your personal information. A film you choose to publish or share is accessible to its recipients.

6. Retention and deletion

Optional voice cloning sends an audio sample to ElevenLabs only after you confirm that you own the voice or have its owner’s permission to clone it and use it for narration. Onkagu processes the sample temporarily and removes its temporary file after processing; ElevenLabs retains the sample and voice in our provider account. We retain a private voice reference, sample fingerprint and consent record to provide your character’s voice-over. Publishing an actor card does not share this voice. You can request voice deletion through the connector or support. We disable further use before requesting deletion from ElevenLabs; a failed provider deletion remains pending. Deletion does not remove narration already included in existing films.

Projects, results and continuity information are kept so you can find and resume your work, until you delete them, subject to applicable obligations. Secondary copies used for analysis are scheduled for deletion after 30 days. Support access logs are scheduled for deletion after 90 days by the maintenance job.

For your films, we keep a private record of shot instructions reported as refused by the generator, together with the error code, to suggest other narrative situations. This record is used only for your account, is not a determination that particular words or actions are prohibited, and is not used for model training. It does not include your agent’s personal memory or unrelated conversations. These records expire after 90 days and are removed by the maintenance job. You can delete a project’s refusal records through the connector or ask support; deleting the project also deletes them. Essential refusal permissions and operation history remain with the film until it is deleted.

You can request access, correction, a copy in an appropriate format or deletion by emailing support@onkagu.com. We verify your identity proportionately and explain the next steps and applicable timelines. Some accounting records, transaction evidence or information needed to resolve a dispute may need to be kept. We will explain backup and provider timelines when handling your request; immediate removal of every copy cannot be guaranteed.

7. Security and your control

Safeguards include authentication, owner-based access checks, limited permissions, temporary authorizations and reduced information in error messages. Private media is available to its owner or through an authorized temporary link. Anyone who receives such a link can use it while it is valid, so do not publish a link to content you want to keep private.

No safeguard eliminates every risk. A recipient can copy a video or instructions they can view. Media that was already published or downloaded does not become private when this policy changes.

Weekly free film allowance

When the weekly free offer is available, verifying a phone number is required only to use that offer. Signing up, watching films and paid production do not require it. Clerk sends and verifies the SMS; do not share your verification code with an agent.

Onkagu stores keyed, pseudonymous identifiers derived from your verified phone number and email, account links, and allowance records to prevent duplicate free offers. Linked accounts share an allowance. These limited anti-abuse records can remain after account deletion so that creating another account does not reset a consumed or unfinished block. Onkagu does not store the SMS code or add your raw phone number to the film ledger. Contact support for questions or identity-linking problems.

8. Cookies and changes

Optional actor cards are private when created. Publishing a card makes its name, generated portrait, statistics and links to your published films visible. Publishing an actor does not publish a film or your original reference photos. You can make the card private again. Public actor profiles can be followed by signed-in users.

For public film view counts, an anonymous first-party cookie lasts up to 24 hours. Signed-in views use an account-derived pseudonymous identifier. Repeat views of the same film within 24 hours count once, and the film owner’s views are excluded. The short-lived deduplication records are removed during subsequent view processing; aggregate view counts and earned actor levels are retained. We do not use these identifiers for advertising or track viewers across other sites.

Sign-in and service preferences use cookies and local storage. Your browser settings and third-party service settings also apply. We will tell you about material changes to purposes or permissions and, when required, ask for consent again.

For questions or complaints about your personal information, email support@onkagu.com. You may also contact the relevant privacy regulator, including the Commission d’accès à l’information du Québec.